Distribution and Returns (DRM)

Distribution and Returns Module (DRM) – Distribution handles the events that bring the product towards the customer and the Returns or Reverse logistics process includes the management and the sale of surplus as well as returned products from customers.

Our DRM includes a mobile application available on Android, IOS and Windows and a Website to track the progress of an entire shipment from start to finish. Sign-on-glass Proof Of Deliveries and can even give the driver turn by turn directions to each destination.  Real-time Proof of Deliveries can be sent back instantly so there is no delay tying up documentation and invoicing turnaround time is vastly improved. The driver is given a list of trips which are available for the shipment and he is able to drill down into the details of each for any queries which may arise.

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Benefits

  • Allows the you to improve the control of deliveries from the warehouse to the customer’s final delivery point
  • Improved control of the return process from the time your customer confirms the return of the product to the time the product is fully accounted for at the warehouse returns department.
  • Increased speed of the POD process. This will ensure shorter cash to cash cycles and reduction in customer payment from the date of invoice.
  • Assist with queries, for example
    • Customer did not receive all the stock ordered
    • Details around the delivery
      • Where is the customer’s order?
      • Which courier company is excepting the delivery?
      • Expected time of arrival?
      • Any remarks or comments that are made against the delivery that will keep customer informed.

Distribution Functionality

  • Capturing the following delivery information against a customer shipment
    • Driver name
    • Courier name
    • Invoice Number
    • Total number of parcels
    • Point of origin
    • Point of destination
    • Region
    • Updates / comments
  • Allow for tracking the status of the delivery once the stock has left the warehouse
    • Departed
    • En route
    • Delivered
    • Completed
  • Allow customer to sign on glass to confirm receipt of the order.
  • Customer confirmation to be sent back to ERP to inform accounts that order has been successfully delivered and completed

Returns Functionality

  • Customers can capture the following return note details
    • Customer name
    • Invoice Number
    • Products being returned
    • Quantity being returned
    • Reason code for return
    • Return collection point
    • Date and time of collection
    • Updates / comments
  • Allow for tracking the status of the return, once the stock has left the customers premises
    • Departed
    • En route
    • Delivered
    • Completed